Knowledge base

• FAQ

  About Us

  • Covid 19 - Corona Virus Updates
  • Can I use your images on my website?
  • Do you sell your products in any retail stores?
  • Can I purchase your wholesale products through another distributor?
  • Can I visit your headquarters in NY?
  • What are your hours of operation?

  See all 7 articles

  Orders

  • Do you charge freight when shipping back ordered items?
  • How do I place an order for an item that is out of stock? (i.e. back ordered)
  • What happens if I order a style that is currently on back order?
  • How do I see wholesale pricing?

  Shipping

  • Can Royal Apparel ship my order blind?
  • What should I do if my order doesn't arrive?
  • Can I pick up my order?
  • How much will freight cost?
  • Where does my order ship from?
  • When will my order ship?

  See all 11 articles

  Account

  • Security
  • How do I update my address?
  • If I have a state issued resale license, do I also need to complete a resale/exemption certificate?
  • Do I need a resale license to open a wholesale account?
  • What is a resale/exemption certificate?
  • How do I reset password?

  See all 8 articles

  Custom / Private Label Services

  • What type of Re-Labeling do you offer and what are the minimums?
  • What type of Custom Apparel services do you provide and what are the minimums?
  • What other services do you offer?
  • How do I separate my art work for multiple color screen printing?

  Eco Friendly

  • What makes this Cotton Organic?
  • What is RPET?
  • What is Viscose Bamboo?
  • What is Viscose Hemp?
  • What products are Eco-Friendly?

  Products

  • Why are there color and shade variances from lot to lot?
  • What does PFGD mean?
  • Are your Clearance items going to be discontinued?
  • How can I locate a style with the RN#110691?
  • What is Tolerance?
  • How to calculate Shrinkage?

  See all 10 articles

  Returns

  • What is your return policy?

• Tutorials

  Account

  • How to update your web user list
  • How to update your contact list