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Knowledge base
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FAQ
About Us
- Covid 19 - Corona Virus Updates
- Can I use your images on my website?
- Do you sell your products in any retail stores?
- Can I purchase your wholesale products through another distributor?
- Can I visit your headquarters in NY?
- What are your hours of operation?
Orders
Shipping
- Can Royal Apparel ship my order blind?
- What should I do if my order doesn't arrive?
- Can I pick up my order?
- How much will freight cost?
- Where does my order ship from?
- When will my order ship?
Account
- How do I update my address?
- If I have a state issued resale license, do I also need to complete a resale/exemption certificate?
- Do I need a resale license to open a wholesale account?
- What is a resale/exemption certificate?
- How do I reset password?
- What can I do if I forget my username or password?
Custom / Private Label Services
Eco Friendly
Products
- Why are there color and shade variances from lot to lot?
- What does PFGD mean?
- Are your Clearance items going to be discontinued?
- How can I locate a style with the RN#110691?
- What is Tolerance?
- How to calculate Shrinkage?
Returns
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Tutorials
