Royal Apparel takes our customers security very seriously. We have processes in place to make our customers checkout process as easy as possible while still maintaining a secure process. Below are our policies and recommendations to maintain a secure account.
Credit Card Checkout: When you checkout you will be asked to enter your credit card number, CSC/CVV, card holder name, and credit card billing address. If these don’t match, your order will not be approved.
Saving a Credit Card on file: You can save your credit card on file for faster checkout. You will still be asked to enter your CSC/CVV every time you use your card for your protection. You can save a credit card to your account upon checkout or in your “my account” page here.
Note: Credit cards will only be able to be saved on account a maximum of one year. After one year, the card will still look like it is on your account, however no future orders will be able to be placed with this card until it is re-confirmed. After 1 year, you will need to delete the card and re-add the card on your account. This can be done on the “My account” page . This is a security feature that our credit card processor requires.
Credit Card being Declined: If your order isn’t approved and you receive a message about the card being declined, there are many reasons this can happen. Credit card processors are very careful with your information and take care before approving transactions. Insufficient funds are one possible reason, but many other reasons exist. If you receive an error message on checkout regarding your credit card:
- Check the information you entered is accurate. Check the credit card billing address is accurate. Delete the card number and re-enter the card. (Do not re-enter the card multiple times. This can flag a hold in our system.)
- If you are still getting an error message, call Merchant Services on the back of your credit card. Let them know you are trying to purchase and ask them if there is an issue. Note – do not call the local bank number, but the phone number on the back of your card.
- If merchant services says there shouldn’t be an issue, please contact Royal Apparel customer service at 866-769-2517, via chat or contact us here. Please include your account #, a description of the message you are seeing and the steps you have taken (i.e., deleted card, re-entered, called merchant services, etc.) Please also save any screen shots of the message you saw for when Customer Service replies to your message. We will check if there is anything on our site holding up your order approval.
Password: Please do not share your password with anyone. Anyone who has access to your account can access your pricing, order history, payment methods, etc.
Manage Users and Contacts: Please keep your users and contact list up to date. Users are those at your company that have access to view pricing, place orders and can see all order history, payment methods, etc. Contacts can email/call and ask for pricing or other questions but can’t place orders, see order history, or place orders. You can add/delete both users and contacts on your account here (link).