Please note that we do not accept returns and/or exchanges on sample and clearance orders. No altered merchandise can be returned (ie: screen printed, embroidered, relabeled, washed, dyed, embellished, etc.). All returns must be reported within ten (10) days from receipt of merchandise. A written authorization number must be obtained for all returns. All unmarked packages / cartons will be refused.
Please contact us to request a return authorization number. Include in your email the items you wish to return, your order number and reason for the return. There is a 20% restocking fee in addition to freight charges for all returned merchandise. Receiver is responsible to inspect all goods upon receipt and prior to decorating. Customer shall notify Seller in writing within 10 DAYS of receipt of merchandise with any claims for damages during transit or any defect in the merchandise is discovered upon receipt.
Returns are processed in order of receipt. Once you have been issued an RA number and we have received your return at our warehouse, it can take 7-14 business days for processing. We will contact you via email once your return has been processed. If the return is being credited to your credit card, it may take additional 2-5 business days to clear your account. Please feel free to contact us regarding return status.