What is your return policy? Follow
Customer is responsible for verifying receipt of all items on their order and inspecting the merchandise upon receipt. Customer shall notify Seller in writing WITHIN 10 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any issues with the order.
Please contact us in writing to request a return authorization number. Include in your email the items you wish to return, your order number and reason for the return. There is a 20% restocking fee in addition to freight charges for all returned merchandise.
Goods must be returned within 10 days of receiving a written RA number. Returns are processed in order of receipt. Once you have been issued an RA number and we have received your return at our warehouse, it can take 5-10 business days for processing. We will contact you via email once your return has been processed. If the return is being credited to your credit card, it may take an additional 2-5 business days to clear your account. Please feel free to contact us regarding return status.
* Please note that we do not accept returns and/or exchanges/replacements on sample, clearance and face coverings/masks. No altered merchandise can be returned (ie: screen printed, embroidered, relabeled, washed, dyed, embellished, etc.).